Refund policy

Elowon Return & Refund Policy

Last Updated: 10th October 2026

At Elowon, we take pride in the quality and craft of our products. We want you to be completely satisfied with your purchase. This policy outlines how refunds, replacements, and returns are handled for both our 30-Day Money-Back Guarantee and defective, damaged, or incorrect items.

1. Defective, Damaged, or Incorrect Goods

If your Elowon product arrives damaged, defective, or if you received the wrong item, we will fix it immediately at no extra cost to you.

A. Reporting Period

  • Defective or damaged items must be reported within 7 calendar days of delivery.

  • Manufacturing defects discovered after delivery remain covered under our standard product warranty (where applicable).

B. What is Covered

  • Products arriving physically damaged, broken, or compromised due to transit.

  • Products with clear manufacturing defects or functional failures.

  • Incorrect items or missing items in your shipment.

C. Resolution Options

Upon verification of the defect or damage, Elowon will offer one of the following remedies at our discretion:

  1. Free Replacement: A brand-new replacement item shipped at no cost to you.

  2. Full Refund: A full refund to your original payment method, including original standard shipping fees.

  3. Store Credit: Elowon store credit if preferred.

Note: For confirmed defective or damaged goods, Elowon will provide a prepaid return shipping label or waive the return requirement altogether at our discretion.

2. Elowon 30-Day Money-Back Guarantee (Change of Mind / Satisfaction)

If your product is not defective, but you are not completely satisfied with your purchase, it is covered under our Elowon 30-Day Money-Back Guarantee, subject to the strict conditions below.

A. Eligibility Requirements

To qualify for a non-defective refund under our 30-day guarantee:

  • Timeframe: Your request must be submitted within 30 calendar days from the date of delivery.

  • Condition: Items must be returned in their original, un-tampered condition with all original packaging, tags, accessories, and documentation included.

  • Proof of Purchase: A valid order number and the email address used to place the order are required.

B. Exclusions & Anti-Abuse Protections

To protect against opportunistic policy abuse, the 30-Day Guarantee does not apply in the following circumstances:

  • Repeat Claims: Limited strictly to one (1) refund claim per customer, household, IP range, or credit cardacross the lifetime of Elowon operations.

  • Excessive Wear / User Damage: Products showing signs of misuse, accidental damage, alterings, or wear beyond reasonable trial use.

  • Final Sale / Clearance Items: Products explicitly marked as "Final Sale," "Non-Refundable," or purchased at liquidation discounts.

  • Custom / Personalized Goods: Any custom-built, customized, or made-to-order items.

3. Shipping Costs, Restocking Fees & Non-Refundable Items

Return Reason Return Shipping Fee Original Shipping Refunded? Restocking Fee
Defective / Damaged Item Paid by Elowon (Prepaid Label) Yes (Full Refund) None
Incorrect Item Sent Paid by Elowon (Prepaid Label) Yes (Full Refund) None
30-Day Guarantee / Change of Mind Paid by Customer No Up to 15% (if opened/damaged packaging)

  • Tracked Shipping Required: For customer-paid returns under the 30-day guarantee, you must use a trackable shipping service. Elowon is not responsible for returned packages lost in transit without proof of delivery.

4. How to Request a Refund or Replacement

To initiate a return or claim, please follow these steps:

Step 1: Submit Your Request

Send an email to info@elowon.com with the following details:

  • Subject Line: Return Request - Order #[Your Order Number] (or Defective Item Claim - Order #[Your Order Number])

  • Order Info: Full name, order number, and email address used for purchase.

  • Reason for Claim: A brief description of the issue.

  • For Defective/Damaged Claims: Clear photos or a short video clip demonstrating the defect or damage, along with photos of the outer shipping box.

Step 2: Return Instructions & Authorization

  • Our customer support team will review your claim within 1–2 business days.

  • If approved, we will issue a Return Merchandise Authorization (RMA) number and detailed instructions on how and where to ship your package.

  • Do not send items back without prior authorization, as unauthorized returns cannot be processed.

Step 3: Refund Processing

  • Once your return is received and inspected at our facility, we will notify you of the approval status.

  • Approved refunds will be processed back to your original payment method within 5–10 business days(processing times may vary by financial institution).

  • Refunds cannot be issued to third-party accounts, alternative credit cards, or cash.

5. Fraud Prevention & Reservation of Rights

  • Fraud Identification: Elowon utilizes automated fraud-prevention tools. We reserve the right to verify identity and cross-reference purchasing details before approving claims.

  • Chargeback Policy: Initiating an unauthorized or fraudulent credit card chargeback while bypassing this policy will result in immediate blacklisting and referral to collection services where appropriate.

  • Policy Amendments: Elowon reserves the right to make final determinations on all return requests and to update or modify this policy at any time without prior notice.

Questions?

If you have any questions about our return policy or need assistance with an order, please reach out to our team at info@elowon.com.

 

 

 

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